Privacy Policy - Sweat House Festival

Privacy Policy for Sweat House Festival

Effective Date: 2025/03/05
Last Updated: 2025/03/05

Sweat House Festival (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://sweathousefestival.ie (the “Website”) and purchase tickets for our event.

We comply with the General Data Protection Regulation (GDPR) and Irish Data Protection Laws.

1. Data We Collect

We collect and process the following types of personal data:

1.1 Information You Provide to Us

Contact Information: Name, email address, phone number, and postal address when you purchase a ticket or sign up for our newsletter.
Payment Information: When purchasing tickets, payment details are processed securely via third-party payment providers (we do not store credit/debit card details).
Communication Data: Any messages you send us through our Website, email, or social media.

1.2 Information We Collect Automatically

Device and Usage Data: IP address, browser type, operating system, and how you interact with our Website (e.g., pages visited, time spent on site).
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience. See Section 7 for more details.

1.3 Third-Party Data

If you purchase a ticket via a third-party platform, we may receive booking details to confirm your purchase.

2. How We Use Your Data

We process your personal data for the following purposes:

To provide services: Processing ticket purchases, event updates, and customer support.
To send marketing communications: With your consent, we may send event updates, promotions, or special offers. You can opt out at any time.
To improve our Website: Analysing visitor behaviour to enhance user experience.
To comply with legal obligations: Fraud prevention, tax compliance, and responding to lawful requests from authorities.

3. Legal Basis for Processing

Under GDPR, we rely on the following legal bases for processing your data:

Performance of a contract: When you purchase a ticket, we need to process your data to fulfil our obligations.
Consent: When you sign up for our newsletter or agree to cookies, you consent to processing. You may withdraw consent at any time.
Legitimate interests: For security, fraud prevention, and improving our services.

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

Service providers: Payment processors, email marketing platforms, and ticketing systems that help us run the event.
Legal and regulatory authorities: If required by law or to enforce our legal rights.
Event partners: If you opt in to receive communications from festival partners.

All third parties are required to handle your data securely and in compliance with GDPR.

5. Data Retention

We keep your personal data only for as long as necessary for the purposes outlined in this policy.

Ticket purchases: Retained for 6 years for tax and legal reasons.
Marketing communications: Retained until you opt out.
Website analytics data: Retained for up to 2 years.

Once the retention period expires, your data is securely deleted.

6. Your Rights Under GDPR

As an individual in Ireland or the EU, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data (subject to legal obligations).
Right to restrict processing: Limit how we process your data.
Right to data portability: Request a transfer of your data to another service provider.
Right to object: Opt out of marketing or object to processing based on legitimate interests.
Right to withdraw consent: If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@sweathousefestival.com We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland at https://www.dataprotection.ie.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our Website.

Types of cookies we use:

Essential cookies: Required for website functionality (e.g., ticket purchasing).
Analytics cookies: Help us track visitor behaviour (e.g., Google Analytics).
Marketing cookies: Used for targeted advertising (only if you consent).

You can manage or disable cookies via your browser settings.

8. Data Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, or theft. These include:

Secure encryption of payment data.
Restricted access to personal data.
Regular security assessments.

However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer data outside the European Economic Area (EEA) (e.g., to a US-based service provider), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website, with the last updated date at the top.

If changes significantly affect your rights, we will notify you via email or a Website notice.

11. Contact Us

For any questions regarding this Privacy Policy or your personal data rights, please contact:

Sweat House Festival
Email: info@sweathousefestival.ie

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. DATA COLLECTED

DATA STORAGE LOCATION

We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

PURCHASE DATA

To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

SUPPORT DATA

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

Verification/identification of the user during website usage;
Providing Technical Assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
over our customers’ personal information;
Customize the website to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.